Firstly let me say, I’m usually a giant fan Logitech’s products they have superb build quality and excellent performance, I love my Harmony Remote and Squeezebox and the webcams are really well designed. Second I never really post negative opinions but if I’m not writing about it there’s probably a reason.
This post is about something that goes against both of the above.
On the left is a survey screen that appeared on my PC today, I’ve just installed some Logitech software for video conferencing – which I won’t be talking about. On the left is a very deceptive survey screen; I’ve highlighted why.
You see that red outline, it’s around a button that’s “active” i.e. you can click it but Logitech have taken the step of making the text gray to convince you to click “Take Survey”. This is underhand it’s bad UI design and, Mr Glenn Rodgers, Director Customer Experience, I feel ashamed FOR YOU that you’re name is on this.
This is a bad customer experience. It’s poor, unprincipled UI design designed to deceive the user, no designed to deceive your customer into giving you information.
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Simon is an IT Pro Evangelist for Microsoft UK, everything here is his own thoughts and opinion.
