Through the course of my day job and having conversations with people about Windows 7 I was asked a question:
What’s the best thing in Windows 7 for an IT Pro
That was actually a really simple question to answer. I’m all about customer focus in my day job. Making their life easier is the thing that gets me going and when we can’t do that we have to workout what the problem is for them as quickly as possible. That’s why I love the Problem Steps Recorder.
The Problem steps recorder is a great tool that lets anyone capture what they’re doing and package it as a file that can be replayed by any else, they don’t even have to be using Windows 7. That means that an IT Pro can then take that, see exactly what’s causing the problem and provide a solution.
The other alternative is often to take a remote control session. That’s an interactive process though and it’s just not that convenient for the person with the problem.
Start the tool by typing problem steps into the Start menu search, and record the steps to recreate the problem. It’s genius that this tools there, and it’ll make IT Pros everywhere very happy when they start to support Windows 7.
If of course you’re reading this thinking “I’m not an IT Pro, why do I care, well you’ll probably get use out of it helping your friends and family. My book covers using the tool and helping people in more depth.
is my book that helps you get the most out of Microsoft's latest operating system, setup your home network and much more besides.
